Frequently asked questions

Providers register directly and verify their credentials. Patients join through an invitation from their provider — once invited, account creation takes a few minutes.

Sych is currently available throughout the United States. Provider availability may vary by state due to licensing requirements.

Sych is free for patients. Providers pay $100 per month with unlimited patients, and the first month is a free trial — no credit card required.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Payments are processed securely through our payment partner.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

We offer refunds within the first 7 days of your initial subscription if you haven't used any services. Please contact our support team to request a refund.

Log into your account, navigate to the Calendar section, and select an available time slot with your provider. You'll receive a confirmation email once your appointment is booked.

Yes, you can reschedule or cancel appointments up to 24 hours before the scheduled time without any penalty. Late cancellations may be subject to a fee.

At your scheduled time, join the video session from your dashboard. Make sure you're in a quiet, private space with good lighting and internet connection. No additional software is needed.

Yes, we use 256-bit encryption and are fully HIPAA compliant. Your personal health information is stored securely and never shared without your explicit consent.

Only you and your assigned healthcare provider can access your medical records. We never share your information with third parties without your written consent.

No, video sessions are not recorded unless you and your provider explicitly agree to do so for medical documentation purposes. All communications are encrypted end-to-end.

Sych works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Check your internet connection speed (we recommend at least 5 Mbps), close other applications, and make sure you're using a supported browser. If issues persist, contact our technical support team.

Yes, Sych is fully responsive and works on mobile devices. For the best experience, we recommend using a tablet or computer for video consultations.