Help Center

Providers register their practice account. Providers create patient accounts and share sign-in instructions through their own practice process.

Providers use their practice information to register. Patients use the username and temporary password shared through their provider’s practice process.

Sych supports provider-led patient accounts. Check with your provider about the services and availability offered through their practice.

Review the current provider plan on the Pricing page. Patient fees and commercial terms are determined by the provider’s practice.

Review the current provider plan and payment options in your provider account. Patient payment arrangements are handled by the provider’s practice.

Review cancellation options and current billing details in your provider account or signed-in support path.

For billing questions, use the support path available in your signed-in provider account. Patient payment questions should be directed to the provider’s practice.

Log into your account to review the appointment information available in your workspace. Confirm scheduling details directly with your provider.

Confirm rescheduling and cancellation options directly with your provider. Appointment policies are set by the provider’s practice.

Contact your provider directly if an appointment is delayed or needs to change. Their practice can explain the next steps.

At the scheduled time, use the video-session tool available from your account. Confirm session instructions and any technology requirements directly with your provider.

Providers and patients use separate accounts. For questions about care information or account access, contact your provider or use the support path available after provider sign-in.

Providers and patients use separate accounts. Review the Privacy Policy and contact your provider with questions about the information in your care workspace.

Discuss recording, documentation, and communication practices directly with your provider. Your provider’s practice policies apply to your care.

Use an up-to-date browser when accessing Sych. If you have trouble signing in or using a feature, contact your provider; signed-in providers can use Help & Support.

Check your connection, close other applications, and try the video-session tool again. If the issue continues, contact your provider; signed-in providers can use Help & Support.

Use the device and browser that work for your provider’s instructions. Contact your provider if you need help accessing a session or account.